OUTSURANCE WENT OUT OF THEIR WAY !19562

Last week I had a car breakdown early evening ( quite scary ) . I called Ousturance requesting Roadside assistance, only to be told I had changed to a new policy and the [policy did not include Roadside assistance. To be honest I remember the Customer service warning me of this, but I went ahead anyway. Long story short - Ousturance through Monica Botha gave me a complimentary Tow truck to my house. The Slack Transport representative was there in like 45 mins and Monica was checking on me constantly until he arrived. It was really so smooth and I felt great. Thank to you Monica and Kwande on behalf of Outsurance