Outsurance we make claims a disaster to clients

I am so disappointed with Outsurance, my elderly mom met up in an accident on Friday, outsurance incorrect towed the car to there yard. Arrangements was made for my car to arrive at the panelbeater at 10:30 Monday morning.ni am waiting for over 3 and half hours and my cat has still not arrived.

I called Outsurance but to no avail. Asked to speak to the CEO refused. The issue is that my car cannot be found.

The claim consultant Gugu has no idea how to handle a simple claim.