HH
Hein H
1 reviews | Active since Apr 2025
16 Apr 2025, 15:18
Outsurance was unable to assist when my insured car was would not start after our visit to the mall this morning
Outsurance was unable to assist when my insured car was would not start after our visit to the mall this morning. Outsurance told me their system was “congested” and I was forced to get a private service provider to get my car home. This was the first time that I wanted help from Outsurance. I think they are useless and I consider cancelling my insurance.
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OUTsurance's replyOfficial
17 Apr 2025, 07:30Hello Hein
After having acknowledged receipt of you review, which was naturally concerning, we received feedback from our rescue claims department, confirming you were contacted.
Daniel spoke to you and provided you with assistance. It was established you contacted our general call centre number, which seemed to have been congested at that particular moment. Daniel provided you with the correct number for emergency assistance.
Upon receipt of the invoice, we will refund you the costs you incurred to have a service provider start your vehicle.
We are sorry about the frustration you experienced.
Regards
The OUTsurance Team
After having acknowledged receipt of you review, which was naturally concerning, we received feedback from our rescue claims department, confirming you were contacted.
Daniel spoke to you and provided you with assistance. It was established you contacted our general call centre number, which seemed to have been congested at that particular moment. Daniel provided you with the correct number for emergency assistance.
Upon receipt of the invoice, we will refund you the costs you incurred to have a service provider start your vehicle.
We are sorry about the frustration you experienced.
Regards
The OUTsurance Team
OUTsurance's reply17 Apr 2025, 07:30
Official
Hello Hein
After having acknowledged receipt of you review, which was naturally concerning, we received feedback from our rescue claims department, confirming you were contacted.
Daniel spoke to you and provided you with assistance. It was established you contacted our general call centre number, which seemed to have been congested at that particular moment. Daniel provided you with the correct number for emergency assistance.
Upon receipt of the invoice, we will refund you the costs you incurred to have a service provider start your vehicle.
We are sorry about the frustration you experienced.
Regards
The OUTsurance Team
After having acknowledged receipt of you review, which was naturally concerning, we received feedback from our rescue claims department, confirming you were contacted.
Daniel spoke to you and provided you with assistance. It was established you contacted our general call centre number, which seemed to have been congested at that particular moment. Daniel provided you with the correct number for emergency assistance.
Upon receipt of the invoice, we will refund you the costs you incurred to have a service provider start your vehicle.
We are sorry about the frustration you experienced.
Regards
The OUTsurance Team