OUTSURANCE - VIP FLEET SOLUTIONS - ???TERRIBLE SERVICE- SERVICE PROVIDER MUST USE SECONDHAND PARTS TO FIX MY CAR- NOT OKAY...

The ads of OUTSURANCE is misleading. Got BAD Service. End Feb 18 my car been broken into... 4 months to go for outbonuse... PREMUIM PER MONTH R3550... this for a suzuki sx4 bought in 2010- comprehensive- no hire car option, 1995 Toyota Conquest 1.6 Sport- only 3rd party, household R150,000, out n about R16000. Im 48 with a good record. Excess on car and ****** goods - R3920 ( they only paid out R8000) Excess on window R1100

Had to drive 2 weeks with a plastic covering my smashed window. After losing my cool... wrong information to me by call centre My car goes to panelbeater “Fleet VIP Solutions”. Do not get ANY feedback from them. After 1 week I phone ... my car according to the operator is painted and the paint needs to dry. They will phone me the following day to say if i can come and get my car... EASTER WEEKEND starts on Friday. NO CALL, NO MESSAGE. When i tried calling they were closed. EASTER WEEKEND - No car Today Tuesday i phone VIP FLEET SOLUTIONS... operator tells me ... your car is with panelbeating ???? To say the least i was fuming!!!! With total “ non care behaviour” operator tells me they will contact me when car is ready??? Not okay!!! Cut a long story short... phoned Outsurance- they can phone the service provider- i want to loge a complain - nearly two weeks without a word about my car. I only get an sms from Outsurance... service provider contacted. A floor manager contact me ( i request a call from manager) his version “ Apologises for not recieving any sms his ladies made a mistake... car is on the floor but they are awaiting a rubber .... OUTSURANCE INSTRUCTION WAS TO GET A SECONDHAND RUBBER!!!!??... secondhand.... ***.... MY MONTHLY PREMIUM IS NOT SECONDHAND!!!

Floormanager says they could not get a secondhand rubber and had to wait for OUTSURANCE APPROVAL FOR A NEW RUBBER AT WINDOW otherwise they dont get paid. They ordered a new rubber from Suzuki that does not have in stock... i need to wait 20 working days for delivery, but to help me the old rubber would be put back and i can drive my car untill the new rubber comes in and i can bring my car back !!! THIS IS ****!!! I will take it higher up....