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ELIZABETH D
1 reviews | Active since Jun 2023
13 Nov 2025, 12:19
OUTsurance Vet Claim
My dog is being terminated 08.11.2025 because of Cancer, never had a claim in three years, according to OUTsurance the claim would be paid within 24 - 48 hours, now 13.11.2025 they need a history of the dog's visits to the Vet to finalize after I asked for a progress report, this is very bad...................
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Replies (4)ED
ELIZABETH D's updateReviewer Update
13 Nov 2025, 12:34I already left 2 messages today for a Claims Manager to call me yet not one single call was returned....
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ELIZABETH D's update13 Nov 2025, 12:34
Reviewer Update
I already left 2 messages today for a Claims Manager to call me yet not one single call was returned....
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ELIZABETH D's updateReviewer Update
13 Nov 2025, 13:22Still no phone call from any Claims Manager.....Client of OUTsurance since 2000.
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ELIZABETH D's update13 Nov 2025, 13:22
Reviewer Update
Still no phone call from any Claims Manager.....Client of OUTsurance since 2000.
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ELIZABETH D's updateReviewer Update
13 Nov 2025, 14:07Melissa Lamb at OUTsurance assured me the claim will be paid within a day or two, I will revert back on this discussion on Monday.
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ELIZABETH D's update13 Nov 2025, 14:07
Reviewer Update
Melissa Lamb at OUTsurance assured me the claim will be paid within a day or two, I will revert back on this discussion on Monday.
OUTsurance's replyOfficial
13 Nov 2025, 15:29Good day Elizabeth,
We are sorry for your loss and coupled with that the added frustration with the claim.
After responding privately to you, we escalated your concerns to our claims manager. We can confirm that your claim has been finalised and payment processed.
Thank you for giving us the opportunity to get the matter resolved.
Regards,
The OUTsurance Team
We are sorry for your loss and coupled with that the added frustration with the claim.
After responding privately to you, we escalated your concerns to our claims manager. We can confirm that your claim has been finalised and payment processed.
Thank you for giving us the opportunity to get the matter resolved.
Regards,
The OUTsurance Team
OUTsurance's reply13 Nov 2025, 15:29
Official
Good day Elizabeth,
We are sorry for your loss and coupled with that the added frustration with the claim.
After responding privately to you, we escalated your concerns to our claims manager. We can confirm that your claim has been finalised and payment processed.
Thank you for giving us the opportunity to get the matter resolved.
Regards,
The OUTsurance Team
We are sorry for your loss and coupled with that the added frustration with the claim.
After responding privately to you, we escalated your concerns to our claims manager. We can confirm that your claim has been finalised and payment processed.
Thank you for giving us the opportunity to get the matter resolved.
Regards,
The OUTsurance Team