OUTsurance utterly *********** and unreliable

I wish I could give these people negative *** stars, but I doubt it would make a difference. South Africa has become a country filled with unmotivated employees who aren’t even willing to complete the simple tasks they were hired for. The issue is that employees expect to be paid just for showing up, then want additional compensation for actually doing their jobs!

Take Gideon Botha, my so-called "broker" from the Bloemfontein Outsurance Branch. Over the past three years, he hasn’t shown up for any of the three appointments I scheduled to discuss urgent changes to my business and private policies. Whenever I call, he doesn’t answer because he’s either on leave or dealing with personal issues—further confirming my concerns about the lack of professionalism among employees at Outsurance and beyond.

I called their head office today to lodge a complaint and asked the representative what I should do next. Should I find another insurance company or is there another broker who might actually be willing to help?

She promised that their General Manager would phone me immediately so that we might resolve this matter once and for all, but yet again no one phone , e-mailed me or tried in any way to assist me in this regard, thus leaving me only one choice, find a new insurance company that is actually willing to assist their paying customers.