OUTSURANCE USES SHODDY AND *********** SERVICE PROVIDERS 🤮

If you are with OUTSURANCE, be WARNED! OUTsurance uses ***** and *********** Service Providers and evades liability!

On 03/05/2022, my geyser wasn’t heating water. OUTsurance dispatched a plumber who claimed there was no power reaching the geyser and it needs an electrician, who was subsequently dispatched. Electrician said power is fine and said plumber must come back. Between the two of them and me having to pay each one of them money for NEW parts (turned out to be USED), they managed to get geyser to work again.

Well, only for two weeks! Most likely due to the shoddy workmanship and used parts being fitted by their SPs, the geyser started having problems again on 16/05/2022. The initial plumber from 03/05/2022 was called out to check and he said the issue is the pressure control valve which I must pay for at a cost of R1500, which I utterly rejected. On 17/05/2022 morning, they sent another plumber for a “second opinion” who ********** everything around the geyser and now even burnt the geyser element.

After all this, OUTsurance absolve themselves from this and I’m left to deal with the financial mess created by their shoddy and *********** service providers.

DO NOT BOTHER use OUTSURANCE! They will NOT help you when you need them the most! If you have any covers with them, SWITCH ASAP!

I will most definitely be cutting all ties ( home, car and business covers) with this ******* money-gobbling thieving company and so should you, OTHERWISE you have been WARNED!