JM
Jay M

1 reviews | Active since Mar 2021

21 Nov 2023, 13:43

OUTSURANCE = USELESS OT

Outsurance pathetic. Their client bashes into me, Lies to them pays her out for hitting me at the back and then claims from me for damages to their clients car who was at fault, I submitted witness statements but they still believe their client who admitted that the scene she passed out and was not feeling well. Yet these idiots still call me to try make me and my business take out insurance with them, well you guys are pathetic hence why I would rather give my business to your competitors ALL MY GIT, Vehicles, Office, Household everything. USELESS INSURANCE CHOOSE OUTSRANCE for USELESS SERVICE, at least I will be suing them

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Replies (2)
OUTsurance
OUTsurance's reply21 Nov 2023, 14:15
Official
Hello Jay

Based on what you describe, we fully understand your frustration and disappointment!

Please afford our liability claims manager the opportunity to review the merits. He will then contact you.
Thank you for your feedback.

Regards
The OUTsurance Team

Best regards,

OUTsurance
OUTsurance's reply27 Nov 2023, 16:06
Official
Hello Jay

We acknowledged your complaint with an apology for the disappointment on 21 November.

Our liability claims manager has been unsuccessful in his attempts to contact you to discuss the merit dispute as well as our reason to refute liability.
Mmeli sent you an email detailing our reason for our decision and also attached a photo which proves our client's version is more plausible.  He also invited you to provide us with more detail, such as video footage which will enable to review the outcome of he claim.

Regards
The OUTsurance Team

Best regards,