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JS
Johan S

1 reviews | Active since Sept 2010

21 Jul 2020, 20:47

Outsurance useless complaints department

Logged a complaint with Outsurance on 1 July 2020. Got a call from Outsuance advising me that they would investigate complaint. I was promised that they will call me back once they finished investigating the complaint.

Well... 3 weeks later still waiting to hear from them. How long can it take to listen to a call?

Now if the complaint department dont bother to resolve issues then I guess it is time to move insurance companies...

0
Replies (2)
JS
Johan S's update27 Jul 2020, 21:35
Reviewer Update
Still waiting to hear from Outsurance....
OUTsurance
OUTsurance's reply28 Jul 2020, 15:26
Official
Hello Johan
You have our sincere apologies for the poor service you have been subjected to since you brought the matter to our attention many weeks ago!

Our client care manager, Schaun contacted you. The call had been audited and he provided you with feedback as well as an apology for what led to the policy being cancelled.

Schaun did offer to send you the recording as requested.

Please don't hesitate to contact us should you wish to discuss the matter further.

Regards
OUTsurance