OUTSURANCE USELESS
OUTSURANCE USELESS!!!! Sent in a claim last week, Thursday 23 May 2024 regarding a PET claim for a vet visit and only today I am hearing that they haven't received the documents when i had sent them the claim form and vet invoice??? PATHETIC SERVICE!!! USELESS!!!!!
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OUTsurance's replyOfficial
05 Jun 2024, 13:46Good day Lara,
The delay you describe is concerning. Certainly not the level of service we usually deliver.
After responding privately to your review, we escalated the matter to our claims manager, Bonne. Bonne has been unsuccessful in her attempts to reach you. She has also sent you an email. We can confirm that the claim has been finalised and payment processed.
You have our sincere apologies for the delay.
Regards,
The OUTsurance Team
The delay you describe is concerning. Certainly not the level of service we usually deliver.
After responding privately to your review, we escalated the matter to our claims manager, Bonne. Bonne has been unsuccessful in her attempts to reach you. She has also sent you an email. We can confirm that the claim has been finalised and payment processed.
You have our sincere apologies for the delay.
Regards,
The OUTsurance Team
OUTsurance's reply05 Jun 2024, 13:46
Official
Good day Lara,
The delay you describe is concerning. Certainly not the level of service we usually deliver.
After responding privately to your review, we escalated the matter to our claims manager, Bonne. Bonne has been unsuccessful in her attempts to reach you. She has also sent you an email. We can confirm that the claim has been finalised and payment processed.
You have our sincere apologies for the delay.
Regards,
The OUTsurance Team
The delay you describe is concerning. Certainly not the level of service we usually deliver.
After responding privately to your review, we escalated the matter to our claims manager, Bonne. Bonne has been unsuccessful in her attempts to reach you. She has also sent you an email. We can confirm that the claim has been finalised and payment processed.
You have our sincere apologies for the delay.
Regards,
The OUTsurance Team