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MK
MARILYN K

1 reviews | Active since Dec 2013

02 Nov 2021, 12:13

OUTSURANCE USELESS.

Here should be NO STARS. CUSTOMER 13 YEARS WHEN IT'S TIME TO CLAIM, PROBLEMS. NO AGENT CAN ASSIST U WITH YOUR POLICY. THEY ALL CLUELESS & HELPLESS. WAITING FOR 2 VIDEO RECORDINGS...... TIK TOK. THEY ADVERTISE ITS SO EASY LIKE 123. WHAT A LIE.

0
Replies (4)
OUTsurance
OUTsurance's reply05 Nov 2021, 14:16
Official
Good afternoon Marilyn K,

Following our private reply on receipt of your complaint, we can confirm that Wendy has been in contact with you. 

She has assisted by releasing the requested calls and has confirmed receipt with you.

We can assure you that we always pay valid claims. 

We apologise for the inconvenience caused.

Regards,
OUTsurance


MK
MARILYN K's update08 Nov 2021, 12:46
Reviewer Update
Hi,
I have sent all emails back to Wendy, a week later & still no progress.
So the problem has not been sorted out.
MK
MARILYN K's update11 Nov 2021, 13:50
Reviewer Update
#OUTSURANCE #OUT THE DOOR. I AM A CLIENT FOR 13 YEARS. STILL NO REPLY, PROBLEM NOT SORTED OUT.
NEVER GOT TO THIS INSURANCE COMPANY. THEY TAKE YOUR MONEY EACH MONTH. BUT CAN'T ASSIST. PEOPLE ARE DUMB AS A BRICK WALL.
STILL WAITING.
#DECLINE OUTSURANCE
I QUOTES FROM OTHER INSURANCE COMPANIES, LOOKS BETTER.
OUTsurance
OUTsurance's reply12 Nov 2021, 12:24
Official
Good afternoon Marilyn K,

Thank you for your further feedback.

Wendy, our business client care manager, has been in contact with you to address your concerns.

You informed her that you are unable to access the recordings.

She has resent the recordings and will be in contact with you to confirm whether you are able to access them. 

We apolologise again for the inconvenience caused.

Regards,
OUTsurance