PR
Piet R
1 reviews | Active since May 2015
22 May 2020, 16:59
outsurance : useless.
Filed a claim with outsurance for a leaking pipe on Thursday. By Friday afternoon 5 o clock still no plumber. Going to leak the whole weekend. ***/OT***. Still wsaiting for urban blue plumbing.
Helpful (0)
Replies (1)0
Replies (1)
OUTsurance's replyOfficial
25 May 2020, 09:51Hi Piet
You are right to expect courteous, respectful, and professional service from us and we sincerely apologise for the disappointing delays regarding your claim. We completely understand how you feel and you have every reason to be upset in this situation.
We escalated your complaint to our Claims Management Team for urgent attention and assistance. They will be in touch to address your concerns and assist accordingly with resolve.
We are very sorry for the inconvenience of the ordeal.
Regards
OUTsurance
You are right to expect courteous, respectful, and professional service from us and we sincerely apologise for the disappointing delays regarding your claim. We completely understand how you feel and you have every reason to be upset in this situation.
We escalated your complaint to our Claims Management Team for urgent attention and assistance. They will be in touch to address your concerns and assist accordingly with resolve.
We are very sorry for the inconvenience of the ordeal.
Regards
OUTsurance
Best regards,
OUTsurance's reply25 May 2020, 09:51
Official
Hi Piet
You are right to expect courteous, respectful, and professional service from us and we sincerely apologise for the disappointing delays regarding your claim. We completely understand how you feel and you have every reason to be upset in this situation.
We escalated your complaint to our Claims Management Team for urgent attention and assistance. They will be in touch to address your concerns and assist accordingly with resolve.
We are very sorry for the inconvenience of the ordeal.
Regards
OUTsurance
You are right to expect courteous, respectful, and professional service from us and we sincerely apologise for the disappointing delays regarding your claim. We completely understand how you feel and you have every reason to be upset in this situation.
We escalated your complaint to our Claims Management Team for urgent attention and assistance. They will be in touch to address your concerns and assist accordingly with resolve.
We are very sorry for the inconvenience of the ordeal.
Regards
OUTsurance
Best regards,