OUTSURANCE USELESS

IF I COULD GIVE OUTSURANCE A RATING IT WOULD BE ABSOLUTELY ZERO!!!!! I put in a claim on my house recently as i have a serious burst pipe UNDERGROUND my HOUSE, i contacted Outsurance last week and a team of so-called "plumber leak detectors" came to my house and was informed the leak is underneath the property and that a re-route of ALL piping is to be done. The company, Everstream who was contracted out to my house then contacted Outsurance and gave them the report and so forth. The claim was APPROVED. IT IS NOW THURSDAY AND I AM STILL WAITING FOR A TEAM TO COME TO MY HOUSE TO RE-ROUTE ALL PIPES/TAPS ETC. THIS IS A MATTER OF URGENCY AND OUTSURANCE ARE SITTING ON THE CLAIM, AND NOT ACTUALLY DOING ANYTHING ABOUT IT. I HAVE A WATER METER RUNNING RAPIDLY TO THE POINT I SWITCH IT OFF AT NIGHT TO SAVE THE WATER RUNNING CONSTANTLY. THANK YOU OUTSURANCE FOR YOUR USELESS SERVICE!!!!