WA
Wayne A
1 reviews | Active since Nov 2010
15 Jun 2021, 10:28
Outsurance UNRELIABLE!!!!
On Saturday 12 June'21 I had a breakdown with my vehicle. I then realized I had Outsurance Roadside assistance. Went on the App and then received a ref number at 13:40 via SMS. Guess what! I ONLY received a call back at 20:30. By this time I would have been killed along side the road when my vehicle broke down. What type of service is this? Outsurance unreliable in time of need. The trust is GONE! I will never contact Outsurance AGAIN should I need them.
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OUTsurance's replyOfficial
17 Jun 2021, 11:55Good day Wayne,
Your lack of assistance was definitely alarming and we don't blame you for sharing your dismal experience. Certainly not the level of service we usually deliver.
Ethel our rescue manager contacted you to apologise for the lack of assistance and she advised you that our IT team are busy investigating why we never received the message. You advised Ethel that you needed to replace your battery and she advised you that we will reimburse you for the battery.
We sincerely apologise for letting you down in your time of need.
Regards,
OUTsurance
Your lack of assistance was definitely alarming and we don't blame you for sharing your dismal experience. Certainly not the level of service we usually deliver.
Ethel our rescue manager contacted you to apologise for the lack of assistance and she advised you that our IT team are busy investigating why we never received the message. You advised Ethel that you needed to replace your battery and she advised you that we will reimburse you for the battery.
We sincerely apologise for letting you down in your time of need.
Regards,
OUTsurance
OUTsurance's reply17 Jun 2021, 11:55
Official
Good day Wayne,
Your lack of assistance was definitely alarming and we don't blame you for sharing your dismal experience. Certainly not the level of service we usually deliver.
Ethel our rescue manager contacted you to apologise for the lack of assistance and she advised you that our IT team are busy investigating why we never received the message. You advised Ethel that you needed to replace your battery and she advised you that we will reimburse you for the battery.
We sincerely apologise for letting you down in your time of need.
Regards,
OUTsurance
Your lack of assistance was definitely alarming and we don't blame you for sharing your dismal experience. Certainly not the level of service we usually deliver.
Ethel our rescue manager contacted you to apologise for the lack of assistance and she advised you that our IT team are busy investigating why we never received the message. You advised Ethel that you needed to replace your battery and she advised you that we will reimburse you for the battery.
We sincerely apologise for letting you down in your time of need.
Regards,
OUTsurance