OUTSURANCE UNPROFESSIONAL

Lost some tiles and facia boards a few weeks ago due to strong winds, contacted Outsurance, paid my excess and builders were sent out to repair. 2 days later we had rain and my roof leaked, phoned Outsurance and they said they would send builders again. Builders came and told me it wasnt their work that was causing the leak. I was not happy with this so I contacted Outsurance again and spoke to Godfrey saying I wasnt happy as I had no leak before they got on my roof. Outsurance arranged for a neutral builder to come and look. The builder came and told me they hadn't finished the job properly as some tiles should overlap and that was why I had a leak. He also brought down a broken facia board that they had left on my roof, very professional. He took photographs and shown me where the problem was. I asked if he was going to report this back and he says yes. Didnt hear anything from Outsurance, I contacted them again and spoke again to Godfrey who informed me that the builder said there was no problem. I told him what the builder told me and that the day he came I happened to have a visitor who was here when he reported the incomplete work and shown us the pictures, so he was either lying to me or lying to Outsurance, either way not the kind of company you want working for you. He suggested to me that if he could arrange for the amount necessary for the extra tiles and waterproofing to be transferred to me and let my husband fix it would I be satisfied, I rep**** yes as I'm not sure I would want another Outsurance builder coming. Godfrey said he would speak to his superior and phone me. It is over a week and I am still waiting for a phone call or transfer. Since then we have had more rain so my walls and floors are now getting wet. All this because Outsurance has not had the decency to sort this out professionally. They are very quick to take premiums but absolutely dismal at responding when one has a problem.