Outsurance ********ly debited my account

<p>Outsurance called me on Thursday 15 December 2016 after a requested a call back for car insurance. I already had home contents insurance with them. Received the quote and I informed the consultant (Sibongile) that I want to still shop around. She then transferred me to a manager (Shaib) who informed me that since I have home contents insurance they will discount the premium by 25%. I still stated that I do not have said vehicle as I am in the process of purchasing a vehicle. He insisted that the policy would only come into effect on 01 January 2017 and that the debit order would go off on 31 December 2016. I asked what if I shop around and find it cheaper before this policy comes into effect and I was told that Outsurance has no cancellation period and charges no cancellation fee. Lo and behold on the Sunday 18 December Outsurance debited my bank account with R825 for said vehicle insurance. During the phone call on Thursday no one mentioned a debit order going off on 18 December.</p> <p>On Monday 19 December I swiftly contacted Outsurance to demand that they refund my money and that they cancel the vehicle insurance as I am now disappointed with their ******** deduction. I was sent from one consultant to the next as they tried to convince me not to cancel the policy. Eventually I was told that the refund would happen in 2 days. When I spoke to Kagiso in retentions I expressly told him that I want to cancel the vehicle insurance immediately. I did not mention cancelling my home contents insurance but he went and cancelled everything. </p> <p> </p> <p>Yesterday (Tuesday 20 December 2016) I discovered that the home contents insurance had been cancelled. Called Outsurance once again and they said that the consultant cancelled my entire policy. The consultant informed me that she can reinstate the policy. But this meant going through all the questions again. Why is Outsurance's mess my problem? I did not ask for my home contents insurance to be cancelled so why should I go through the whole process again?</p> <p> </p> <p>To top it up, it is now 2 days later and my refund has not been processed. I want my R825 back that Outsurance ********LY debited from my account without my consent! </p> <p>I am extremely disappointed with Outsurance's service! </p>