Outsurance unhappy with service

It's a sad day and I feel just to express my disappointment in the poor service I'm receiving from Business Outsurance. We spend a lot of money on insurance monthly and we never claim. We experienced a traumatic house ******* for which my wife and my employee are receiving treatment. The ******s stole several laptops and other equipment.

When I registered my claim with Sibongile Sibiya of Outsurance she was unsympathetic to what we have just experienced. She did not even ask how my relivatesss were doing.

When I tried to claim for all the laptops that were ****** from my home study she told me I can not because the laptops were not ****** from the business premises. The reason we have laptops is because they are mobile and we take them to clients.

We also have business interruption insurance activated on this policy and she also denied my claim for this. Is the purpose of this not to assist businesses when they suffer loss or damage. It's difficult times for business owners and we face various challenges daily, but I must say I expect my insurer to have my back during these unfortunate occasions.

Does Outsurance assume we have money laying around and we can just simply buy new expensive items. If this was the case then we would not need insurace.

I hope Outsurance will undo this unpleasant experience we are experiencing while we patiently wait for their feedback.