SL
Sandra L
1 reviews | Active since May 2023
22 May 2023, 15:56
Outsurance unfairly cancels my insurance
I have just been informed just now by Outsurance they are cancelling my insurance as a driver I have had insurance for many years with several different Insurance I have always prided myself in having never caused an accident unfortunately I have had others hit me last year I had few accidents one of which was a hit and run I am the victim and am being penalized now for this .
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OUTsurance's replyOfficial
23 May 2023, 14:29Good day Sandra,
Thank you for your feedback. We fully understand your concern and frustration.
Charmandri our client services manager has been in contact with you to address your concerns regarding the multi-claimant cancellation. There are a variety of factors that we take into consideration such as claims frequency, loss ratio etc. All claims, excluding windscreen chip repairs and rescue assistance, will affect your profile. Thanks for giving us the opportunity to address your concerns.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
Thank you for your feedback. We fully understand your concern and frustration.
Charmandri our client services manager has been in contact with you to address your concerns regarding the multi-claimant cancellation. There are a variety of factors that we take into consideration such as claims frequency, loss ratio etc. All claims, excluding windscreen chip repairs and rescue assistance, will affect your profile. Thanks for giving us the opportunity to address your concerns.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
OUTsurance's reply23 May 2023, 14:29
Official
Good day Sandra,
Thank you for your feedback. We fully understand your concern and frustration.
Charmandri our client services manager has been in contact with you to address your concerns regarding the multi-claimant cancellation. There are a variety of factors that we take into consideration such as claims frequency, loss ratio etc. All claims, excluding windscreen chip repairs and rescue assistance, will affect your profile. Thanks for giving us the opportunity to address your concerns.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
Thank you for your feedback. We fully understand your concern and frustration.
Charmandri our client services manager has been in contact with you to address your concerns regarding the multi-claimant cancellation. There are a variety of factors that we take into consideration such as claims frequency, loss ratio etc. All claims, excluding windscreen chip repairs and rescue assistance, will affect your profile. Thanks for giving us the opportunity to address your concerns.
We do apologise for the disappointment.
Regards,
The OUTsurance Team