Outsurance unfair so Small Claims Court for client

On 29 May I had RIGHT OF WAY as the the light was GREEN and turned LEFT leaving Plattekloof. The Outsurance client turned RIGHT co and our cars got scratched. He apologised, called it \\Morning Madness\\"; and apologised again. Rightfully so - it was his error in judgement. I was calm and treated him with understanding and respect. Outsurance refused my claim saying that their client had the right of way. I was spoken rudely. When I called to ask the apparently decent Mr. H; he refused to speak to me; saying Outsurance told him not and mumbled something about not having money to pay;before I could get a word in. It is unfair to claim from my insurance and pay R4800 excess! The claim I put in was less than that. My insurance could try to claim back the excess from Outsurace but there is no guarantee. They said they see this happening all the time with Outsurance because the agents get paid for closing the case without paying - so they bully people. They advised me to take Mr. H to Small Claims Court - which is my only option now. Did Outsurance make a **** out of Mr H?<br> <br> <br> <br> <br> <br> \"\"\""