KR
Kaveer R

1 reviews | Active since Jun 2016

15 Jun 2016, 11:57

OUtsurance ********* behavior

<p>Outsurance has initial sent me a settlement well below the cost of my damages and after I refused the settlement and sent further proof of their client being the person at fault they now refuse to pay any part of the claim. Yet their client is paid out although they are aware of their client driving a car that is not roadworthy,the licence disk expired in November 2015. Their client was driving at a speed in the wrong lane.I have 2 witnesses and photos,yet they still choose not to investigate. This just proves that Outsurance is just out there to support ******* activites of their clients.</p> <p>There consultant Pat Mmope that is dealing with the claim is either not qualified or just too lazy, my vehicle wasnt even physically inspected, my witnesses were not questioned initially and nothing I said was even acknowledged. She doesnt stick to timelines and never phones or returns call.What pathetic services.Dont treat people like they mean nothing,especially if you know that my claim is justified. I am going to take legal action against your client as this is now becoming ridiculous.Your client whom you are trying to protect can now pay the cost for the legal action.They can thank Outsurance for helping them reach this point .</p>

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Replies (1)
OUTsurance
OUTsurance's reply22 Jun 2016, 10:22
Official

Dear Kaveer

We note your disappointment and referred the matter to our Liability Claims Management team. Corrie has reviewed the merits of the claim and sent you a email with detailed feedback.

If there is anything else you are welcome to contact him directly.

Regards,

Alet