BR
Bradlee R

1 reviews | Active since Sept 2019

20 Sept 2019, 13:33

Outsurance ********* assessors and pethetic work ethics

The assessor is absolutely rude and unsympatheic we live in the 21st century no one keeps receipts and invoices and he has the dam audasity to say we are lying we can get the receipts insurance is suppose to give you a peace of mind or as outsurance says you always get something out but this is a lie you do not get something out because they look for every small thing to not pay the claim our claims was a fair claim where our property got broken into and we had neighbours who heard noises but didn't think much of it the polices came through investigated and so forth yet the assessor acts like he is a ombudsmen outsurance needs to get their act together and employ assessor with sympathy and remorse such pathetic services we are still unable to obtain the invoices due to our parents and friends buying us gifts when we moved into our own place and now it seems like outsurance doesn't want to pay us out and they have big company events and use all the money we pay towards our premiums and try and Rob us hello Peter isn't even a good platform to put outsurance im so shocked with the patheic services from outsurance it's unreal when I decided to get outsurance I read reviews but I didn't think they were true I said let's give them a chance and now I'm totally regretting it santam insurance is the best out there my aunty had an issue when her home got broken into and they don't ask for receipts or invoices they actually have an agent that calls and get quotes on your behalf so thats an insurance company willing to meet you half way and go the extra mile outsurance is pathetic and I bet they won't pay us out our claim because we unable to optain invoices and receipts for some of our belongings

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Replies (1)
OUTsurance
OUTsurance's reply25 Sept 2019, 13:41
Official
Hello Bradlee

We acknowledge receipt of your complaint on behalf of our client.

It is imperative that we validate claims and during this process it is never our intention to to act *********ly.

Our assessing manager contacted our client this morning and proceeded by sending him with an email, stipulating our requirements.

Regards
OUTsurance