Hellopeter
Share Your Experience
VM
Vuyolwethu M

1 reviews | Active since Sept 2019

04 May 2022, 03:42

Outsurance Unauthorized Debit Order

I requested a quote from one of your consultants and clearly stated that I was still shopping around, to my surprise for two months now I’ve had to reverse unauthorized debit orders from outsurance. I did not sign any documents so who gave you the right to deduct from my account?

0
Replies (4)
OUTsurance
OUTsurance's reply04 May 2022, 10:40
Official
Good afternoon Vuyolwethu,

Thanks for your feedback.

We would like to look into your matter and provide you with urgent feedback however we cannot locate a policy or quote with your email address or telephone number.

Kindly provide us with your ID number and we will then be able to do a more detailed search. 

We apologise for the inconvenience caused.

Regards,
OUTsurance
VM
Vuyolwethu M's update04 May 2022, 15:51
Reviewer Update
That’s actually they problem, the policy has been done in my boyfriend’s name but my account has been used as the account to debit and we did not authorize this. His ID number is ***
VM
Vuyolwethu M's update05 May 2022, 15:31
Reviewer Update
I am still not happy with the fact that my account was used without my permission, and now I’m incurring costs as the debit order attempted to deduct from my account multiple times.
OUTsurance
OUTsurance's reply06 May 2022, 16:38
Official
Good afternoon Vuyolwethu,

Thanks for your further feedback.

After investigating the matter we found that the policy was taken out by your boyfriend. He signed the letter of acceptance and provided us with the bank account that needs to be debited.

We are sorry for the inconvenience caused and have now cancelled the policy. 

Regards,
OUTsurance