TS
Tatum S
1 reviews | Active since Jan 2023
03 Oct 2023, 06:27
Outsurance Unauthorized Debit Charges
I took out insurance with Outsurance about 4 to 5 months ago I then cancelled with them as I told them financially right now I can't afford it as my insurance was too high and asked them to cancel it to date they are still trying to debit my account after numerous requests. Someone called me last month and promised to refund me for all my bank charges which are over R1500 every month as they try to debit my account more than once sometimes twice a month. They never honoured that agreement. I have now requested my bank to open a theft and ***** case because they just refuse to stop debiting my account. Dont go with Outsurance your money will go missing and they don't honour agreements
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Replies (4)TS
Tatum S's updateReviewer Update
03 Oct 2023, 10:43I'm not satisfied with the outcome and Outsurance needs to take responsibility and have consideration for the working class and their money. I work hard for money and I'm not happy with the call I just received blaming me the customer for your incompetence. Please go and investigate following the call recording of agreement Outsurance tried to debit my account more than once even though I had cancelled via email and my bank also called you and asked you to stop debiting my account. Please don't call customers unless you have all the facts because you just waisted my time. I want my bank charges refunded. Last time I let it go this time I cannot. I think that's fair considering the loss I've suffered. You even tried debiting my account the same day I emailed and my bank called.
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Tatum S's update03 Oct 2023, 10:43
Reviewer Update
I'm not satisfied with the outcome and Outsurance needs to take responsibility and have consideration for the working class and their money. I work hard for money and I'm not happy with the call I just received blaming me the customer for your incompetence. Please go and investigate following the call recording of agreement Outsurance tried to debit my account more than once even though I had cancelled via email and my bank also called you and asked you to stop debiting my account. Please don't call customers unless you have all the facts because you just waisted my time. I want my bank charges refunded. Last time I let it go this time I cannot. I think that's fair considering the loss I've suffered. You even tried debiting my account the same day I emailed and my bank called.
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Tatum S's updateReviewer Update
03 Oct 2023, 10:45And I'm still waiting for you to reverse the recent debit order. And why do you try debit different amounts all the time???
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Tatum S's update03 Oct 2023, 10:45
Reviewer Update
And I'm still waiting for you to reverse the recent debit order. And why do you try debit different amounts all the time???
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Tatum S's updateReviewer Update
05 Oct 2023, 16:15*** please ask him to share all my emails with you. I've copied him in all my emails.
I sent an email to my bank on the 19/09 after you tried debiting an amount of R300 when I was told it is R200, this upset me cos I already told the guy I can't afford this insurance. Then I thought this was sorted and no more deductions would be made. But then on the 03/10 I had the same issue Outsurance deducting again. The debit order has now been returned but my bank account still sits in a minus cos I have to pay the bank charges that you guys knew about from the last phone call I had with you. Yet to date you don't care.
I sent an email to my bank on the 19/09 after you tried debiting an amount of R300 when I was told it is R200, this upset me cos I already told the guy I can't afford this insurance. Then I thought this was sorted and no more deductions would be made. But then on the 03/10 I had the same issue Outsurance deducting again. The debit order has now been returned but my bank account still sits in a minus cos I have to pay the bank charges that you guys knew about from the last phone call I had with you. Yet to date you don't care.
TS
Tatum S's update05 Oct 2023, 16:15
Reviewer Update
*** please ask him to share all my emails with you. I've copied him in all my emails.
I sent an email to my bank on the 19/09 after you tried debiting an amount of R300 when I was told it is R200, this upset me cos I already told the guy I can't afford this insurance. Then I thought this was sorted and no more deductions would be made. But then on the 03/10 I had the same issue Outsurance deducting again. The debit order has now been returned but my bank account still sits in a minus cos I have to pay the bank charges that you guys knew about from the last phone call I had with you. Yet to date you don't care.
I sent an email to my bank on the 19/09 after you tried debiting an amount of R300 when I was told it is R200, this upset me cos I already told the guy I can't afford this insurance. Then I thought this was sorted and no more deductions would be made. But then on the 03/10 I had the same issue Outsurance deducting again. The debit order has now been returned but my bank account still sits in a minus cos I have to pay the bank charges that you guys knew about from the last phone call I had with you. Yet to date you don't care.
OUTsurance's replyOfficial
06 Oct 2023, 17:21Good afternoon Tatum,
Further to our private replies our sales manager Lushen contacted you to address your concerns.
The call that you had with our advisor has been reviewed and we can confirm that cover was accepted and the correct premium was debited.
We however respect your decision to cancel and have done so for you.
There will be no further debits to your account.
Regards,
The OUTsurance Team
Further to our private replies our sales manager Lushen contacted you to address your concerns.
The call that you had with our advisor has been reviewed and we can confirm that cover was accepted and the correct premium was debited.
We however respect your decision to cancel and have done so for you.
There will be no further debits to your account.
Regards,
The OUTsurance Team
OUTsurance's reply06 Oct 2023, 17:21
Official
Good afternoon Tatum,
Further to our private replies our sales manager Lushen contacted you to address your concerns.
The call that you had with our advisor has been reviewed and we can confirm that cover was accepted and the correct premium was debited.
We however respect your decision to cancel and have done so for you.
There will be no further debits to your account.
Regards,
The OUTsurance Team
Further to our private replies our sales manager Lushen contacted you to address your concerns.
The call that you had with our advisor has been reviewed and we can confirm that cover was accepted and the correct premium was debited.
We however respect your decision to cancel and have done so for you.
There will be no further debits to your account.
Regards,
The OUTsurance Team