OUTsurance unacceptable car claim service

Three months ago I put in a accident claim and the car still has not been restored to a working condition. I have sent the vehicle back to the panel beaters for the third time regarding the same issue which they failed to fix. The panel beaters assured me the vehicle would be ready last week Tuesday. Then it was going to be ready on Thursday. It is currently the following week Thursday with no car and no feedback.Now I am unable to get any feedback from the panel beaters, my calls are not returned and if I have the fortune of getting through to the correct person the answer is always "they are still busy with the vehicle." How is it possible to have no progress details when they've had the vehicle for nearly the last two weeks. Not once has the panel beater contacted me with any form of feedback. I have phoned them at least 8 times a week in attempt to get some form of feedback regarding the vehicle with no success. However, when I emailed OUTsurance regarding this, the most unhelpful response was received.

"They have confirmed that it will be better to take the vehicle to your dealership or an auto electrician to assess what the problem is"

Yet the vehicle has been at a VW dealership for the last two weeks. No attempt was made to get feedback details from the allocated Panelbeater, or the dealership, or escalate the issue. I have had to make alternative transport arrangements for the last 2 months being costly and unacceptable. The claim was made 3 months ago and there is no sense of urgency from OUTsurance.