SA
Saffiyyah A
1 reviews | Active since Dec 2020
21 Dec 2020, 09:40
Outsurance turnaround time is appalling
Outsurance does not provide feedback and the Panelbeaters (FR Auto) they assigned to fix my car is taking terribly long. They say that my car will only be ready next year, which is unacceptable. I called outsurance and they either don't answer or they don't even call me back after I've asked them to find a way to get my car back sooner or give me alternative options.
Helpful (0)
Replies (3)0
Replies (3)
OUTsurance's replyOfficial
22 Dec 2020, 12:37Hello Saffiyyah
We don't blame you for expressing your unhappiness at all.
Our claims manager contacted you with an apology for the lack of feedback together with the now prolonged repair process which stretches into the new year!
A decision was made today to write the vehicle off, and our reasons were discussed with you.
We endeavour finalising the claim for you as soon as possible.
Regards
OUTsurance
We don't blame you for expressing your unhappiness at all.
Our claims manager contacted you with an apology for the lack of feedback together with the now prolonged repair process which stretches into the new year!
A decision was made today to write the vehicle off, and our reasons were discussed with you.
We endeavour finalising the claim for you as soon as possible.
Regards
OUTsurance
OUTsurance's reply22 Dec 2020, 12:37
Official
Hello Saffiyyah
We don't blame you for expressing your unhappiness at all.
Our claims manager contacted you with an apology for the lack of feedback together with the now prolonged repair process which stretches into the new year!
A decision was made today to write the vehicle off, and our reasons were discussed with you.
We endeavour finalising the claim for you as soon as possible.
Regards
OUTsurance
We don't blame you for expressing your unhappiness at all.
Our claims manager contacted you with an apology for the lack of feedback together with the now prolonged repair process which stretches into the new year!
A decision was made today to write the vehicle off, and our reasons were discussed with you.
We endeavour finalising the claim for you as soon as possible.
Regards
OUTsurance
SA
Saffiyyah A's updateReviewer Update
22 Dec 2020, 12:54Thank you to Lerato from outsurance along with her team of assessors. I am so grateful for the efficient response with my claim pending. I am now very satisfied that my claim will be finalized and I don't have to wait until next year before looking for another vehicle. Thank you outsurance.as soon as I get another vehicle,you are my insurer of choice.
*The lack of communication between FR Auto Panelbeaters and Outsurance really needs to be addressed*
*The lack of communication between FR Auto Panelbeaters and Outsurance really needs to be addressed*
SA
Saffiyyah A's update22 Dec 2020, 12:54
Reviewer Update
Thank you to Lerato from outsurance along with her team of assessors. I am so grateful for the efficient response with my claim pending. I am now very satisfied that my claim will be finalized and I don't have to wait until next year before looking for another vehicle. Thank you outsurance.as soon as I get another vehicle,you are my insurer of choice.
*The lack of communication between FR Auto Panelbeaters and Outsurance really needs to be addressed*
*The lack of communication between FR Auto Panelbeaters and Outsurance really needs to be addressed*
OUTsurance's replyOfficial
22 Dec 2020, 13:35Thank you for your kind response, Saffiyyah! We take note of the poor communication between ourselves and our service provider.
We appreciate your continued support
Regards
OUTsurance
We appreciate your continued support
Regards
OUTsurance
OUTsurance's reply22 Dec 2020, 13:35
Official
Thank you for your kind response, Saffiyyah! We take note of the poor communication between ourselves and our service provider.
We appreciate your continued support
Regards
OUTsurance
We appreciate your continued support
Regards
OUTsurance