Outsurance trying to save money by declining 3rd party claims yet there driver is at fault

3rd party claim ***. And outsurance client collided into me while being with attempting to turn and was in the I correct lane which was the bus lane. I have been communicating with the owner of the insurance and he advised that he is paying outsurance for his cover which includes 3rd party claim. However outsurance refuses to pay for my damages yet there driver was in the wrong. Firstly he was driving in the bus lane. When metro came to the scene they even told the driver that his wrong as his shouldn't be driving I that lane,however the lady busy with the claim Sinethemba zangqa tells me straight that her driver was right yet I sent pictures showing everything. Showing that the robot was red for the driver and green for me. Showing that his driving in the wrong lane but she still so rude and insist that her driver is write. Not once did she even attempt to ask me what happen because clearly the driver is scard of his boss hence the reason why he is lying. She also emailed the owner off the vehicle telling him not to communicate with me and he has forward me those emails as well as he has been asking here why is outsurance not paying for the 3rd party damaged because he is paying his insurance. But she still insist her driver was right. How do do she no he was in the right if she was not present. I sent all proof of pictures showing where the driver was and showing that the robot was red. Is she to blind to see that or is this outsurance way of saving money by letting 3rd people suffer the damages caused by there client. I want answers. I will put this up on all social media platforms including 702 and take this up with the ombuds if you guys don't sort my matter out. Even ur client said he can't understand why outsurance refuses to pay.