PJ
Paul J
1 reviews | Active since Jun 2021
24 Jun 2021, 21:39
OUTSURANCE True Colours
After 18years of paying OUTsurance with hardly any insurance claims, I have just heard the most ridiculous reason for the rejection of a claim. You have just lost a loyal customer.....seriously disappointing!
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Replies (2)
OUTsurance's replyOfficial
29 Jun 2021, 11:25Good day Paul,
Further to our private reply on the 25th of June, the matter was escalated to our claims management team.
The rejection was further discussed with you in more detail.
Our decision to reject the claim remains unchanged as we owe it to our clients to only pay valid claims.
We are sorry for the disappointment.
Regards
Outsurance
Further to our private reply on the 25th of June, the matter was escalated to our claims management team.
The rejection was further discussed with you in more detail.
Our decision to reject the claim remains unchanged as we owe it to our clients to only pay valid claims.
We are sorry for the disappointment.
Regards
Outsurance
OUTsurance's reply29 Jun 2021, 11:25
Official
Good day Paul,
Further to our private reply on the 25th of June, the matter was escalated to our claims management team.
The rejection was further discussed with you in more detail.
Our decision to reject the claim remains unchanged as we owe it to our clients to only pay valid claims.
We are sorry for the disappointment.
Regards
Outsurance
Further to our private reply on the 25th of June, the matter was escalated to our claims management team.
The rejection was further discussed with you in more detail.
Our decision to reject the claim remains unchanged as we owe it to our clients to only pay valid claims.
We are sorry for the disappointment.
Regards
Outsurance
PJ
Paul J's updateReviewer Update
30 Jun 2021, 08:18The disappointment was not that you rejected the claim, but rather the feeble excuse used after a half-hearted investigation....and then cover-your-ass messages like above!
No further claim investigation was done as you still utilized pictures that had nothing to do with where the actual problem was.
My reason for posting this was not to get my claim approved, but to highlight the terrible and lackadaisical service we as consumers are forced to accept on a daily basis from Companies like OUTsurance.
Use it, don't use it......I don't really care.
Au revoir OUTsurance
No further claim investigation was done as you still utilized pictures that had nothing to do with where the actual problem was.
My reason for posting this was not to get my claim approved, but to highlight the terrible and lackadaisical service we as consumers are forced to accept on a daily basis from Companies like OUTsurance.
Use it, don't use it......I don't really care.
Au revoir OUTsurance
PJ
Paul J's update30 Jun 2021, 08:18
Reviewer Update
The disappointment was not that you rejected the claim, but rather the feeble excuse used after a half-hearted investigation....and then cover-your-ass messages like above!
No further claim investigation was done as you still utilized pictures that had nothing to do with where the actual problem was.
My reason for posting this was not to get my claim approved, but to highlight the terrible and lackadaisical service we as consumers are forced to accept on a daily basis from Companies like OUTsurance.
Use it, don't use it......I don't really care.
Au revoir OUTsurance
No further claim investigation was done as you still utilized pictures that had nothing to do with where the actual problem was.
My reason for posting this was not to get my claim approved, but to highlight the terrible and lackadaisical service we as consumers are forced to accept on a daily basis from Companies like OUTsurance.
Use it, don't use it......I don't really care.
Au revoir OUTsurance