mR
muhammed R
1 reviews | Active since Apr 2011
12 May 2022, 13:14
OUTsurance treats customers like they don’t care
We have been a client with OUTsurance for a while there service is extremely bad every claim is handled in a different way they are unprofessional I would not recommend OUTsurance as in insurer I’m currently shopping around for a new insurance
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OUTsurance's replyOfficial
18 May 2022, 15:44Hello Muhammed R
Based on the long time it has taken us to finalise the claim, together with the delay in updating the assessment report for you, we cannot blame you for feeling as if we don't value you as a client. You have our sincere apologies for the huge frustration and inconvenience you suffered.
Your claims experience was disappointing and not an experience we wish for any client.
Your broker will be provide you with final feedback, as per the latest assessment report. Thank you for the further patience you afforded us to resolve this matter for you.
Regards
OUTsurance
Based on the long time it has taken us to finalise the claim, together with the delay in updating the assessment report for you, we cannot blame you for feeling as if we don't value you as a client. You have our sincere apologies for the huge frustration and inconvenience you suffered.
Your claims experience was disappointing and not an experience we wish for any client.
Your broker will be provide you with final feedback, as per the latest assessment report. Thank you for the further patience you afforded us to resolve this matter for you.
Regards
OUTsurance
OUTsurance's reply18 May 2022, 15:44
Official
Hello Muhammed R
Based on the long time it has taken us to finalise the claim, together with the delay in updating the assessment report for you, we cannot blame you for feeling as if we don't value you as a client. You have our sincere apologies for the huge frustration and inconvenience you suffered.
Your claims experience was disappointing and not an experience we wish for any client.
Your broker will be provide you with final feedback, as per the latest assessment report. Thank you for the further patience you afforded us to resolve this matter for you.
Regards
OUTsurance
Based on the long time it has taken us to finalise the claim, together with the delay in updating the assessment report for you, we cannot blame you for feeling as if we don't value you as a client. You have our sincere apologies for the huge frustration and inconvenience you suffered.
Your claims experience was disappointing and not an experience we wish for any client.
Your broker will be provide you with final feedback, as per the latest assessment report. Thank you for the further patience you afforded us to resolve this matter for you.
Regards
OUTsurance