OUTsurance treatment of an 11 year loyal customer

After 11 years with OUTsurance with a claim history of a windscreen and a stone on my sunroof I am stuck trying to cancel.

Imagine being claim free for 8 years, (even my claims, were both caused by stones on the road costing about R30 000 in total) no accidents, never missing a premium and instalments just under R300 000, having my entire portfolio with OUTsurance, 3 cars, house and pets.

So about to take delivery of a new car, and I get a quote, and it’s crazy… I then do a comparative quote with Kingprice, who has a identical trust rating on Hello Peter and a 97% success score at the ombudsmen..

Get this R2000 cheaper… 24000 per year 120000 over 5 years.

Now I have called in 3 times to cancel, they won’t do it.

The keep telling me it’s cancelled and then I get a message my policy is still in place..

Great marketing on tv about savings but this is how they treat a loyal valuable I would say customer.

Thank you OUTsurance…