LJ
LIESL J
1 reviews | Active since Dec 2015
04 Jun 2020, 16:09
Outsurance Totally Unreliable
Once again bad service from Outsurance. They called me yesterday morning to discuss my premium I complained about on Hello Peter. There was something wrong on their side said they would call me back in a few minutes, never got another call from them, now a day later at 4pm. How professional is that?
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OUTsurance's replyOfficial
05 Jun 2020, 11:20Hi Liesl
You are right to expect timely and professional service from us at all times and we are very sorry for the delay in contacting you.
Dikeledi from our Client Care Team called you yesterday to assist you shortly after 4pm. The call got cut, due to poor connection and she tried to call back and could not reach you. She then set a callback request on our system to contact you today and assist further.
Today at half past eight she contacted you again to assist you. Sadly we could not meet the premium discount you needed and you declined our offer.
We are very sorry we could not offer you the discount you wanted on your premium and for the poor experience and delays.
Regards
OUTsurance
You are right to expect timely and professional service from us at all times and we are very sorry for the delay in contacting you.
Dikeledi from our Client Care Team called you yesterday to assist you shortly after 4pm. The call got cut, due to poor connection and she tried to call back and could not reach you. She then set a callback request on our system to contact you today and assist further.
Today at half past eight she contacted you again to assist you. Sadly we could not meet the premium discount you needed and you declined our offer.
We are very sorry we could not offer you the discount you wanted on your premium and for the poor experience and delays.
Regards
OUTsurance
OUTsurance's reply05 Jun 2020, 11:20
Official
Hi Liesl
You are right to expect timely and professional service from us at all times and we are very sorry for the delay in contacting you.
Dikeledi from our Client Care Team called you yesterday to assist you shortly after 4pm. The call got cut, due to poor connection and she tried to call back and could not reach you. She then set a callback request on our system to contact you today and assist further.
Today at half past eight she contacted you again to assist you. Sadly we could not meet the premium discount you needed and you declined our offer.
We are very sorry we could not offer you the discount you wanted on your premium and for the poor experience and delays.
Regards
OUTsurance
You are right to expect timely and professional service from us at all times and we are very sorry for the delay in contacting you.
Dikeledi from our Client Care Team called you yesterday to assist you shortly after 4pm. The call got cut, due to poor connection and she tried to call back and could not reach you. She then set a callback request on our system to contact you today and assist further.
Today at half past eight she contacted you again to assist you. Sadly we could not meet the premium discount you needed and you declined our offer.
We are very sorry we could not offer you the discount you wanted on your premium and for the poor experience and delays.
Regards
OUTsurance