NM
Nkos'khona Masilela

1 reviews | Active since May 2017

23 May 2017, 04:48

Outsurance total skimmers- protecting their own interest

<p>I have heard horror stories about insurance companies, never once have I ever believed or trusted that you could be ****med by the same people you pay monthly for so called " protection of your assets".</p> <p>I was involved in a slight accident, called Outsurance to process a claim, the process was smooth Big up on that. My car us taken in for assessment comes back work is authorised on the vehicle. </p> <p>My car is taken in for over a week comes back and I swear it looks like it was some second hand under the tree done kind of work????? The bumper still shows signs of not being totally fitted, my radiator is loose , like it has so much play not as stable as it was before the accident. The shocker, the undercover protection for the car not fitted???????</p> <p>I call Chris Chraft panelbeaters in nelspruit, ask what is happening, I'm told they were not aware that the car has a protective cover?????????? Really, what kind of certified service provider misses that??now authorisation must be sent out for the cover, more work more time away from my bby.</p> <p>I complain to the insurance company, I'm sent back to the panel beater for workmanship warranty. The panel beating team informs me that's the best they can get the bumper???? Due to the fact that my car is older than 5 years insurance approved this bumper that dsnt even fit properly on my vehicle. SO OUTSURANCE DeCIDES TO SAVE MONEY AT MY EXPENSE WHEREAS IN COLLECTION OF THE MONTHLY DEBIT ORDER THEY DONT HOLD BACK. </p> <p>IM STILL SHOCKED THAT THIS IS WHAT WE WORTH TO INSURANCE COMPANIES, SECOND GRADE PARTS AND BELOW AVERAGE OUTPUT. </p> <p>When push comes to shove insurance companies only care about their own interests not the clients especially OUTSURANCE..... </p> <p> </p> <p> </p>

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Replies (1)
OUTsurance
OUTsurance's reply01 Jun 2017, 12:42
Official

Hi ShekinahGlory,

Thank you for bringing the matter to our attention. Nunu from our client liaison department contacted you to get the matter resolved. The panel beater ordered the new part and she said that you are going to take your car in on the 5th on June. We have notified our procurement department regarding the panel beater. Sorry for the inconvenience caused.

Regards, Kelvin