Outsurance took off money but we cant return vehicle lockdown

My wifes car is in the pannelbeater and she got a rental vehicle from AVIS through Outsurance, the day the lockdown started they expected her to return the vehicle, there was no way, they said she can keep it no charge for the lockdown, then the lockdown got extended for another 2 weeks, yesterday avis took over R200 of my wifes account, how the hell is she supposed to get the vehicle back to avis in the lockdown, you know my wife is prob not going to get a salary so every cent we have to save. so outsurance if this is how you are going to play this then you can repair the vehicle and once we are done we can cut ties and I will get myself another insurance company thanks. This is horrible service and you can let AVIS know they can get their ****s in their car and come to my house and fetch this damn rental, and they better bring that R200 they took of back to us in CASH. So let them know they can fetch the damn vehicle TODAY and if one more payment goes off I wont leave this here mark my words!!!! So give us the money back and fetch your damn vehicle AVIS, I am not going to drive to you and get arrested since its lockdown.