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Kobus

1 reviews | Active since Apr 2025

07 Apr 2025, 14:20

Outsurance took mone...

Outsurance took money from my account a week ago when i call them they say they will call me back and yet nothing has happened its been a week but they keep on saying that it wil take 48 hours for them to return the money but they are not doing anything about it

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Replies (3)
OUTsurance
OUTsurance's reply07 Apr 2025, 14:45
Official
Good day Kobus,

We acknowledge receipt of your complaint. 

The refund was processed earlier today and we have requested an urgent release.

We apologise for the inconvenience caused.

Regards,
The OUTsurance Team 
K
Kobus's update08 Apr 2025, 06:53
Reviewer Update
So on the 2nd of April you took R1760.19 from my account and you think its fine to only refund R693.96

I want my money back and i want it today im tired of excuses

You are quick to take the money but very very slow to give it back I'll write a new review every single day until im refunded in full
OUTsurance
OUTsurance's reply22 Apr 2025, 14:07
Official
Good day Kobus,

The full refund was processed however reflected as two separate refunds. Apologies for the misunderstanding.

Regards,
The OUTsurance Team