“Outsurance told me I was an ‘irresponsible mother’ because I couldn’t afford life insurance.”

If I could put 0 Stars I would. I feel devastated by the way Outsurance has treated me.

I was pressured into giving my bank details for a household contents policy, even though I said I wasn’t ready to commit. I later emailed and phoned to cancel, and was told it was cancelled. Yet the debit still came off my account today — leaving me unable to pay my medical aid, which is far more important for me and my child.

This isn’t the only time I have had a bad experience with Outsurance. In a previous call about life insurance, I was told that because I couldn’t afford it, I was “not being a responsible mother” and that if I died, it would be “unfair” to my child. That conversation was emotionally devastating to me and left me in tears.

Of course, I want to afford life insurance. Of course, I want to leave my child something. But I’m a single mother with no income, studying hard to build a future. So to be shamed, pressured, and financially harmed by a company that claims to care about its customers was heartbreaking.

Outsurance says they value fairness, compassion, and doing right by their clients. My experience shows the exact opposite.

All I ask is fairness, respect, and accountability.