1 reviews | Active since Nov 2022
Outsurance !!!!!!!!!!!!!!!!!!!!thumbs down
Your client's driver damaged my car and went to the police station to make a statement, which he signed and now he is denying the statement that we made under oath and your consultant is asking me for a video after asking for a police docket how cruel can she be ..... I had to go to the police station to ask for our statement, Which your company can request from the police station.
The funny part is that driver is not taking my calls because he knows that he is telling lies but answering your calls.
Now I am starting to suspect if your consultant has advised the driver to keep on telling lies, because everytime when i call your consultant she is telling me a different story.
Where do you expect me to get a video on a national road ? You are insensitive you don't value people's life.
I submitted everything she asked from me. Unfortunately i have to take this matter further and report your company. As for your client I am going to open a case against him. This is not a threat but a fact.
For you guys to reject the police docket it means you are above the law.
You believe hearsay than what he signed for at the police station.
Unfortunately i am tired of your back and forth miss communication, your consultant keeps on saying she's waiting for the manager and she will get back to me but she doesn't, i have to call her for follow-up.
This is affecting my job, the charges are going to be more now. I have been patient with you.😡
It look like she going to ask me for more a video!!!!! Who takes a video while driving??????
We acknowledge receipt of your review. We have also responded to your comments on Facebook and Twitter. We have escalated the matter to a legal manager.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
Best regards,
We acknowledge receipt of your review. We have also responded to your comments on Facebook and Twitter. We have escalated the matter to a legal manager.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
Best regards,
Thank you for bringing this matter to our attention.
We hope no one was injured in the incident. After reading your review, we escalated the matter to Thina our legal manager.
Thina has been in contact with the 3rd party to address his concerns and to discuss the merits of the claim in detail. Thina will revert with proper feedback once she has reviewed the matter.
We do apologise for the disappointing experience.
Regards,
OUTsurance
Best regards,
Thank you for bringing this matter to our attention.
We hope no one was injured in the incident. After reading your review, we escalated the matter to Thina our legal manager.
Thina has been in contact with the 3rd party to address his concerns and to discuss the merits of the claim in detail. Thina will revert with proper feedback once she has reviewed the matter.
We do apologise for the disappointing experience.
Regards,
OUTsurance
Best regards,
