KM
Kwanele M

1 reviews | Active since Dec 2021

09 Dec 2025, 06:51

⭐️⭐️⭐️⭐️⭐️ OUTsurance – This Is What Real Service Looks Like!

⭐️⭐️⭐️⭐️⭐️ OUTsurance – This Is What Real Service Looks Like!

After five years with the same insurer, zero claims, and annual premium increases every December, I finally decided to try OUTsurance and see if they could offer me a better deal.

That decision showed me what true client experience feels like.

Within minutes of submitting my details, OUTsurance called me. Within 10 minutes, I already had a full quote. Although they couldn’t beat my current premium — which I understand — the speed, professionalism and human touch were on another level.

Their famous 1.5 if we can’t beat your quote offer? They delivered on it flawlessly. My current insurer delayed my no-claims letter for 48 hours, causing the link to expire. I emailed OUTsurance late on a Friday… and still got a response on Saturday with a brand-new link and OTP.

They tried calling me twice (I missed both calls), but still emailed me that same Saturday confirming my R1 500 payout. And like clockwork, the money was in my account first thing Monday morning.

Everything is fast. Everything is smooth. Everything just works.

It honestly feels like dealing with high-tech robots — except the staff are warm, human, patient and genuinely pleasant. The consultant who assisted me was courteous, not scripted, and made the whole experience feel personal.

I’ve been with several insurers over the years, and OUTsurance is on a different level when it comes to service, speed and seamless processes. It’s a pity they couldn’t beat my premium this time, because with today's economy, price is everything.

But one thing is certain: I can’t wait to be an OUTsurance client one day. If this is how they treat someone who isn’t even a customer yet, I can only imagine how they treat their own.

Thank you, OUTsurance. You blew me away.

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Replies (1)
OUTsurance
OUTsurance's reply09 Dec 2025, 08:09
Official
Hello Kwanele,

Thank you for the positive, comprehensive feedback! 

Your kind words of praise are encouraging and will mean the world to the team!

Regards,
The OUTsurance Team.