1 reviews | Active since Jul 2016
Outsurance Think Hard Before Using Them, False Advertising
I have been with Outsurance for a number of years. I had one claim in all my time of being with them, which was an accident caused by another driver. Since the accident in December 2019, the treatment I received from them was a total lack of interest. They have not once given me feedback with regards to the recovery of my excess. I called them to ask them to please put my insurance on hold due to no finance during the lockdown for April/May. They said no problem and that when I was ready to resume with them, I should let them know. So I called them the 1st June 2020, to ask them to resume, they then advised they could only do that with an added R300 onto my current amount I had in March. I was so upset, as I have been with them for so long and with the two month gap they want to charge me R300 more. I cannot believe that I have been so loyal and such a great client of theirs and they treat me like this. Outsurance is nothing that they advertise and the claiming process is nothing like they advertise as well. They make you feel like a ******** when you claim with them.
You are right to expect courteous, respectful, and professional service from us and we sincerely apologise for the disappointing delays regarding your excess. The lack of proper feedback as well as assistance in this regard is truly worrying.
We escalated your excess query to our Legal Recoveries Team for attention and assistance. Our Client Care Team will also call you regarding reinstating your policy. Please accept our apologies for the ordeal, we will be in touch to address your concerns and assist you.
Regards
OUTsurance
You are right to expect courteous, respectful, and professional service from us and we sincerely apologise for the disappointing delays regarding your excess. The lack of proper feedback as well as assistance in this regard is truly worrying.
We escalated your excess query to our Legal Recoveries Team for attention and assistance. Our Client Care Team will also call you regarding reinstating your policy. Please accept our apologies for the ordeal, we will be in touch to address your concerns and assist you.
Regards
OUTsurance
Following your last interaction with us, we acknowledged your complaint and escalated the matter to our Legal Recoveries Team for attention and assistance.
Thina from our Recoveries Team contacted you to address your concerns and advised that the matter is being handled by our attorneys. Sadly she could not give a turnaround time due to the backlog at the courts and advise to update as soon as we have feedback.
We also requested our Facility Review Team to assist with reviewing your policy for reinstatement. Unfortunately we were unable to reinstate as you were not happy with the premium.
You have a right to be satisfied with the insurance cover you have with us and we apologise for the disappointing feedback regarding your reinstatement. We will be in touch to advise you on the outcome of your excess query as soon as we have an update from the courts.
Regards
OUTsurance
Following your last interaction with us, we acknowledged your complaint and escalated the matter to our Legal Recoveries Team for attention and assistance.
Thina from our Recoveries Team contacted you to address your concerns and advised that the matter is being handled by our attorneys. Sadly she could not give a turnaround time due to the backlog at the courts and advise to update as soon as we have feedback.
We also requested our Facility Review Team to assist with reviewing your policy for reinstatement. Unfortunately we were unable to reinstate as you were not happy with the premium.
You have a right to be satisfied with the insurance cover you have with us and we apologise for the disappointing feedback regarding your reinstatement. We will be in touch to advise you on the outcome of your excess query as soon as we have an update from the courts.
Regards
OUTsurance