Outsurance - ******* if you ask me

Last month I re-joined Outsurance, then later moved on to Miway when they offered me a lower premium. This month, Outsurance debited my account even though I had cancelled with them. When I called them - they told me they didnt have record of my cancellation instruction!!!! Then went on to tell me they would only refund me after 30 days! What kind of nonsense is this? You cannot sneakingly crawl into my pocket then tell me to wait a month for you to pay me back what you took MY MONEY without my permission. I've been a loyal customer to them for a long time, but for this reason, ill never consider them as a provider of choice again!!!!!!!!!!!!!!!!!Pathetic!