KC
Kenneth C

1 reviews | Active since Apr 2019

10 Oct 2020, 07:52

Outsurance ***** in Disguise

Good morning

How on earth is it possible to pay almost the same amount for insurance as your vehicle insurance. During lockdown I went through some financially difficulties. My instament was R1098 at the time. When I tried to get it re instated the installment almost doubled and please note the value of the car dropped from new to second hand value of around R160 000. You guys are using ones credit history profile to insure vehicles knowing well this country is just coming out of a pandemic. I had faith in outsurance before but all that's gone now. You advertise on TV but Rob the public when you get a chance. I am disgusted at your service. I drive a 2019 Polo Vivo 1.4 trend line and if any other insurance company feels that they are better than outsurance please give me a call. ***

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Replies (1)
OUTsurance
OUTsurance's reply12 Oct 2020, 13:50
Official
Hello Kenneth
 
 Thank you for affording us the opportunity to discuss your unhappiness about the new premium quoted, which we know is much more than it used to be.
 
 Our client care manager, Kyle contacted you with an apology for the higher premium as well as influencing factors.
We are truly sorry we could not have offered you a better rate at this stage.
 
 Regards
 OUTsurance