QC
Quintus C
1 reviews | Active since Aug 2013
26 Jan 2026, 09:03
Outsurance, they used Pirate Parts
Well at least they did not reject the claim, BUT!, resulting from a freeway freak accident with a lose fly wheel, my cat went in for mechanical suspension and front repairs, what now after closer inspection when checking my cars fluids and replacing the fan belt which they did not do and a few months back my car was in for its service, all the parts replace are pirate part, so I'm driving a pirate car, one would expect the parts to be replace with original parts, not satifactory at all, what the F@@K am i paying for??
Helpful (0)
Replies (4)0
Replies (4)OUTsurance's replyOfficial
26 Jan 2026, 09:37Good morning Quintus,
We acknowledge receipt of your complaint
We acknowledge receipt of your complaint
The Ombudsman for Short-Term Insurance has confirmed that insurers may use second-hand or alternative (non-original) parts when repairing vehicles that are no longer under factory warranty. This applies to non-safety-related components.
Safety-critical parts are excluded from this allowance.
All repairs must still meet the manufacturer’s specifications to ensure quality and safety standards are upheld.
Our claims manager will contact you to discuss your concerns,
Regards,
The OUTsurance Team
Our claims manager will contact you to discuss your concerns,
Regards,
The OUTsurance Team
OUTsurance's reply26 Jan 2026, 09:37
Official
Good morning Quintus,
We acknowledge receipt of your complaint
We acknowledge receipt of your complaint
The Ombudsman for Short-Term Insurance has confirmed that insurers may use second-hand or alternative (non-original) parts when repairing vehicles that are no longer under factory warranty. This applies to non-safety-related components.
Safety-critical parts are excluded from this allowance.
All repairs must still meet the manufacturer’s specifications to ensure quality and safety standards are upheld.
Our claims manager will contact you to discuss your concerns,
Regards,
The OUTsurance Team
Our claims manager will contact you to discuss your concerns,
Regards,
The OUTsurance Team
QC
Quintus C's updateReviewer Update
26 Jan 2026, 14:36Hi, so suspension parts and front end, like bumper?
QC
Quintus C's update26 Jan 2026, 14:36
Reviewer Update
Hi, so suspension parts and front end, like bumper?
QC
Quintus C's updateReviewer Update
30 Jan 2026, 11:15Hi, Okay we spoke over the phone early this week, so what about the part?
please advise
Quintus
please advise
Quintus
QC
Quintus C's update30 Jan 2026, 11:15
Reviewer Update
Hi, Okay we spoke over the phone early this week, so what about the part?
please advise
Quintus
please advise
Quintus
QC
Quintus C's updateReviewer Update
02 Feb 2026, 15:47No Reply or communication received, i phone and line was hung up, this is about the inner bumper cradle, that was not repaired from the flying wheel, tyre and rim. not a stripped headlight bolt as per the email I received from the panel beaters shop
QC
Quintus C's update02 Feb 2026, 15:47
Reviewer Update
No Reply or communication received, i phone and line was hung up, this is about the inner bumper cradle, that was not repaired from the flying wheel, tyre and rim. not a stripped headlight bolt as per the email I received from the panel beaters shop
