Outsurance - They dont care about their customers at risk

I have been an Outsurance client for a few months now. I had a punctured tyre at 2am in the morning after hitting a pothole. I tried to change the tyre, but the jack was faulty. I phoned Outsurance. This guy refused to help, saying that i dont have roadside assistance (this is the first time ive phoned them for anything). EVEN if i dont have roadside assistance, surely you value your customers' lives?Why not even offer to do it at a fee? Im stranded on the side of the road at 2am FFS. *A tow truck guy helped me afterwards - by chance"

A couple days later i phone outsurance to find out if "no roadside assistance" was mentioned in the call to sell this vehicle insurance. The lady acted helpful but did not commit to anything. They try to phone at inconvenient times for me, BUT will NEVER send an email stating the outcome - because this exposes them for what they are. I explicitly said email or sms me. The smses i get are that they tried calling me - nothing about the actual outcome. Im sure this "ticket" is now closed on their side and everything is fine for them because i went quiet. The incident was over 3 months ago and STILL no feedback. This is dismal. I want to leave this **** company.

FYI: Their app even stopped tracking my driving. They didnt sort it out so im not even paying the discounted monthly rate. Absolute **** service