Outsurance - They don't keep their word

Outsurance asks that you give them a chance to quote to better your insurer and if they can't they'll pay you R400. NOT SO! In January I chatted to one of their agents. They could not better my current provider. The agent went from super friendly to pretty much hanging up on me when she realised I wouldn't be taking out insurance with them. She said she would send me the link where I can claim the R400. I'm still waiting for this link in mid February! I communicated with Outsurance about this via their website - and no-one bothered to respond. This is from a company that claims \\AWESOME service\and \\\"\"you always get something out.\\\"\" BAD FORM OUTSURANCE! YOU DON'T KEEP YOUR WORD! <br> <br> Natasha Diedricks\"\"\""