OV
Olwethu V
1 reviews | Active since Feb 2019
04 Feb 2019, 10:22
OUTSURANCE & THEIR UNPROFFESSIONAL PANEL BEATERS
I am utterly disappointed in OUTSURANCE. What they advertise versus what you get in the unfortunate event of a claim is frustration and running around like a madman. I put in a claim in December 2018. My car was sent to an 'Approved' panel beater (Olympic panel beaters, in Germiston), all I got was lies and a broken windscreen, which was not part of my accident. I sent my car for repairs, instead I got unprofessional people who don't know what customer service, and they broke my windscreen.
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Replies (1)OUTsurance's replyOfficial
07 Feb 2019, 11:34Hello Yintsabe145
Please accept our sincere apologies for the frustrating experience and thank you for affording us the opportunity to look into what had transpired.
Mpendulo contacted you and informed you we will ensure we cover the windscreen on this claim. Further recourse as a result of the disappointing experience was also discussed.
Thank you for accepting our apologies.
Regards
OUTsurance
Please accept our sincere apologies for the frustrating experience and thank you for affording us the opportunity to look into what had transpired.
Mpendulo contacted you and informed you we will ensure we cover the windscreen on this claim. Further recourse as a result of the disappointing experience was also discussed.
Thank you for accepting our apologies.
Regards
OUTsurance
OUTsurance's reply07 Feb 2019, 11:34
Official
Hello Yintsabe145
Please accept our sincere apologies for the frustrating experience and thank you for affording us the opportunity to look into what had transpired.
Mpendulo contacted you and informed you we will ensure we cover the windscreen on this claim. Further recourse as a result of the disappointing experience was also discussed.
Thank you for accepting our apologies.
Regards
OUTsurance
Please accept our sincere apologies for the frustrating experience and thank you for affording us the opportunity to look into what had transpired.
Mpendulo contacted you and informed you we will ensure we cover the windscreen on this claim. Further recourse as a result of the disappointing experience was also discussed.
Thank you for accepting our apologies.
Regards
OUTsurance
