Outsurance Thee Most Pathetic Insurance Company Ever!!!

Imagine your surprise talking to your Neighbour who has an identical house as yours, as we live in the same Neighbourhood and our house are valued the same and we both insured by the same company Outsurance. We both experience the same issue (tiles exploding/breaking) and we both submitted a claim (at different times, incident did not occur at the same time) for building content that broke (floor tiles) 1 claim was covered and one rejected, obviously the one that got rejected was mine, I immediately began to feel annoyed as my neighbour tells me this, because I had to pay 11k to fix mine and she got covered 100% while we both have the same product!!!!

Mind you, my neighbour told me that she also had to first escalate her claim before got they covered.

Why do we have to fight before we get the service we pay for, this is not the first time I get poor service from Outsurance, my first claim was dealt with so pathetically that I just left it, but 11k later I'm sorry!! why do I even have insurance if they just out to rob you!! It seems you as a customer first need to go through hurdles before you can claim, this needs to end!

latest info as at today:

To top this all off, they STILL play the waiting game with me to provide me feedback. They spoke to my neighbour at 12:30 today, only to get an email at 13:30 to tell me that they still need to contact my neighbour before they proceed with feedback, which indicates to me that they really don’t care about you the customer, they probably needed more time to make up excuses.

This fight does not end here unfortunately, I will do what it takes to get my satisfaction – we living in times with a whole lot of uncer*****y and yet here are companies out here too exploit people from Mitchell’s Plain, go ******* the rich if you must, but why must we pay Thousands of Rands yearly then we don’t even get to reap the benefits. This BS needs to end!!!!