OUTSURANCE THE WORST SERVICE EVER!!! THEIR CLIENTS MEAN NOTHING TO THEM!!!!

#outsurancesuperbadservice I am at my wits end with outsurance and I am busy launching a complaint on the bad service I Have received. You aKs to speak to the Team leaders as the staff in the complaints division is *********** to do their job and complete a claim... aka my car went in for a radiator return job, which is a bad job from the panelbeaters it has been 2 week, no one will phone me back so I had to resort to hello Peter in the hopes that someone at management level will see this and actually help me get my car back before my holiday is over that has been there for 2 weeks for a radiator??? how bad is this service? A guy in complaints by the the name Mpho will let me talk and NOT Listen when I asked him to repeat he stumbled over his words... the team leader Jivan Harding is just not returning my calls and if I say I left 20 messages I am not overreacting!! More like 80 for the past 2 weeks. How can you treat a client of almost 10 years never missing a payment like this??? I have car rental on my policy but they refuse to give it to me as this is a come back job!!!! Really if your panelbeater did not ***** up in the first place I would have been on holiday seeing my parents that is ill and in their 70's which I have not seen for a year!! Everyday for them is borrowed time and outsurance is *****ing that from me!! I just had a major operation and I am hungry to see my parents I only have this little time in December to see them and #outsuranceis*****ingmytimewithfamliyduetotheirlackofbusinessss****s . I am heartbroken and as I am typing this complaint I am crying my eye's out because I went through major trauma with the operation and because of outsurance this is a total nightmare. How can a panelbeater take 2 weeks to just change a radiator... now this morning there is more errors that came out which means..... they never looked at my car in 2 weeks until I started harassing them for answers... So the panelbeaters only worried about paying jobs and ignored their come backs!! not the panelbeaters nor outsurance have kept me in the loop it will be 2 weeks this coming Thursday and still no car, jsut excuses and and 2 weeks later we planned this trip to my family the whole year and I lost 2 weeks precious time and NO HELP FROM OUTSURANCE, THEY ARE THE WORST!!! I HAVE PHONED THEM TODAY ABOUT 7 TIMES ASKING TO SPEAK TO JIVAN HARDING, NO RESPONCE , I SAID I AM GOING TO HELLO PETER, NO REPLY, SO NO MORE THREATS, THIS IS THE BEGIINING OF THE END FOR MY RELATIONSHIP WITH OUTSURANCE!! #nomorebullyingfromoutsurance #outsurancemajordisssapointment #outsurancedoesnotcareabouttheirclients and all of this is facts, as you need to cover yourself I recorded all my calls as well as I am seeing my lawyers to take this further, I am done with being ignored and to be abused in a time where I am so emotional after a major operation and so desperate to see my family and outsurance does not care.!!!! THE WAY OUTSURANCE HAS IGNORED ALL MY CALLS IS SO WRONG ON SO MANY LEVELS!!! AND A MANAGER THAT DOES NOT HAVE THE BACKBONE TO PHONE YOU BACK, Jivan Harding it is very very very ***ard of you to do this.... not to respond in 2 weeks of leaving messages and pleads to help me, no communication at all... If you had called me back I would never had to resort to this measures!!! I have lost my trust in outsurance and I don't know if this is how you treat your clients if I still want to be a client! I have had nothing but dissapointments sofar!!! So if this is how you treat a client of almost 10 years if not longer I am very worried about outsurance's future, it is clear you are making to much money that is why you don't care about service anymore!!! Again all of this could be avoided if you only communicated with me!!! My next step will be other sources of media until I get you to help me! I ahve a rental option on my policy but you are not willing to help because I got the rental option after this accident, BUT if your panelbeater did their job right the first time, then it would not have been a come back, so again bad planning on your side is now constituting an emergency on my side and harsh measures!!.... Any other company would have tried to at least help! a radiator leak, then became something else as the panelbeaters BLAME SHIFTS and now a gasket is blown and you only realise this after 2 weeks, PROOF THAT THERE IS SOMETHING VERY WRONG ON YOUR SIDE!