AH
Alda H
1 reviews | Active since Aug 2023
16 Aug 2023, 14:51
Outsurance the worst service
We have had the worse service from Outsurance. Our claim was registered on 19 June after a flood but was not paid any attention to for the first month. Then after another month of service we still do not have any answer/outcome. Just more stalling, they have just let us know they will not be done this week. Is there anywhere to take this matter further?
Helpful (0)
Replies (3)0
Replies (3)AH
Alda H's updateReviewer Update
16 Aug 2023, 19:02The claims manager has made arrangements to come to our premises on friday to determine the total value of our business. After 2 months of waiting. We will have to take this matter further, this is completely unexceptable.
AH
Alda H's update16 Aug 2023, 19:02
Reviewer Update
The claims manager has made arrangements to come to our premises on friday to determine the total value of our business. After 2 months of waiting. We will have to take this matter further, this is completely unexceptable.
OUTsurance's replyOfficial
23 Aug 2023, 13:58Good day Alda,
Your review was naturally concerning. After responding privately to your review, we escalated the matter for urgent attention.
Tida from our assessing team contacted Wynand to address his concerns regarding the delay and she discussed the recourse with him. We appointed engineers to do a proper assessment to determine the quantum. Once we have received the report from the engineers, we will contact Wynand to finalise the matter. We will address the service transgressions accordingly.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Your review was naturally concerning. After responding privately to your review, we escalated the matter for urgent attention.
Tida from our assessing team contacted Wynand to address his concerns regarding the delay and she discussed the recourse with him. We appointed engineers to do a proper assessment to determine the quantum. Once we have received the report from the engineers, we will contact Wynand to finalise the matter. We will address the service transgressions accordingly.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
OUTsurance's reply23 Aug 2023, 13:58
Official
Good day Alda,
Your review was naturally concerning. After responding privately to your review, we escalated the matter for urgent attention.
Tida from our assessing team contacted Wynand to address his concerns regarding the delay and she discussed the recourse with him. We appointed engineers to do a proper assessment to determine the quantum. Once we have received the report from the engineers, we will contact Wynand to finalise the matter. We will address the service transgressions accordingly.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Your review was naturally concerning. After responding privately to your review, we escalated the matter for urgent attention.
Tida from our assessing team contacted Wynand to address his concerns regarding the delay and she discussed the recourse with him. We appointed engineers to do a proper assessment to determine the quantum. Once we have received the report from the engineers, we will contact Wynand to finalise the matter. We will address the service transgressions accordingly.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
AH
Alda H's updateReviewer Update
26 Aug 2023, 22:36Good day
After 2 and an half months of patiently waiting for endless assessments, reports and quotes for our claim on machinery. Tida has now informed us thas she is arranging for our machinery to be collected for even more quotes on repairs. We have let her know that we have had to have some of our things repaired already as we could not be out of production any longer, also we said that we do not want our machines collected as we prefer making the choice as to which repairs are priority and where the repair is done. This can not go on any longer it is affecting our livelihood and our health. Enough is enough now!!
If this matter is not sorted in the next few days, the ombudsman will have to look into this. The lack of service from outsurance and the extreme amount of time that has been used, only to say they are starting more quotes now is becoming an expense which someone will have to answer for.
After 2 and an half months of patiently waiting for endless assessments, reports and quotes for our claim on machinery. Tida has now informed us thas she is arranging for our machinery to be collected for even more quotes on repairs. We have let her know that we have had to have some of our things repaired already as we could not be out of production any longer, also we said that we do not want our machines collected as we prefer making the choice as to which repairs are priority and where the repair is done. This can not go on any longer it is affecting our livelihood and our health. Enough is enough now!!
If this matter is not sorted in the next few days, the ombudsman will have to look into this. The lack of service from outsurance and the extreme amount of time that has been used, only to say they are starting more quotes now is becoming an expense which someone will have to answer for.
AH
Alda H's update26 Aug 2023, 22:36
Reviewer Update
Good day
After 2 and an half months of patiently waiting for endless assessments, reports and quotes for our claim on machinery. Tida has now informed us thas she is arranging for our machinery to be collected for even more quotes on repairs. We have let her know that we have had to have some of our things repaired already as we could not be out of production any longer, also we said that we do not want our machines collected as we prefer making the choice as to which repairs are priority and where the repair is done. This can not go on any longer it is affecting our livelihood and our health. Enough is enough now!!
If this matter is not sorted in the next few days, the ombudsman will have to look into this. The lack of service from outsurance and the extreme amount of time that has been used, only to say they are starting more quotes now is becoming an expense which someone will have to answer for.
After 2 and an half months of patiently waiting for endless assessments, reports and quotes for our claim on machinery. Tida has now informed us thas she is arranging for our machinery to be collected for even more quotes on repairs. We have let her know that we have had to have some of our things repaired already as we could not be out of production any longer, also we said that we do not want our machines collected as we prefer making the choice as to which repairs are priority and where the repair is done. This can not go on any longer it is affecting our livelihood and our health. Enough is enough now!!
If this matter is not sorted in the next few days, the ombudsman will have to look into this. The lack of service from outsurance and the extreme amount of time that has been used, only to say they are starting more quotes now is becoming an expense which someone will have to answer for.