OUTSURANCE THE WORST!

<p>I just want to express my complete dissatisfaction with Outsurance. I have Insured my business contents with them and have not put in a claim for 4 years. When they told me that I need to specify thing I sent them an email to specify and add stuff. This year for the first time I put in a small claim which they declined because they said that the item was not specified. After telling them that I had sent them an email years ago to specify items, they told me that they do not respond to emails and that I have to tell them telephonically. Never did I think that an email does not carry any weight until now. They send everything via email, but we as customers cannot send an email we have to phone to change things.....what load of *******. </p> <p>After they declined my claim I decided to cancel the policy. While I was in the process of cancelling the policy the call got cut and I did not get a change yet to complete the process. They then tried to contact me via EMAILLLLLL..... and I rep**** to them to cancel the policy. Not thinking that they will even respond to the reply. </p> <p>IN the meantime I looked for Insurance elsewhere and was waiting for inception date of new cover. I assumed that my OUtsance policy was still active as they had not send me any cancellation letter. Today the 12th of February I got confirmation of my new cover and was told that I could now cancel OUtsurance. When I phoned to cancel, they told me that it had already been cancelled on the 31th Jan 2017. When I asked them why did they not send me confirmation that policy was cancelled the told me that I HAD TO PHONE IN TO ASKKKKK FOR A CANCELLATION LETTER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! WHAT LOAD OF *******!!! SINCE WHEN DO WE HAVE TO PHONE IN TO ASK FOR A CANCELLATION LETTER! All other companies will send you a letter as soon as it has been cancelled!!</p> <p>How caniving and unprofessional. I was completely unaware that I had no cover!!! After telling them how unprofessional they had been I got letter within 2 seconds.!!!</p> <p> </p> <p>Please people OUTSURANCE IS THE WORST EVER!!! They will look for any excuse in book not to cover you and if you cancel they wont even send you a confirmation letter,,,YOU HAVE TO ASK TELEPHONICALLY!!!!!!</p>