OUTsurance, the lie.

Simple request to review/repair or replace my geyser turned into a denied claim, which is ok with a valid reason, I can respect that, but for reasons not valid, let this be a warning to all, caught up in the hype named OUTsurance. My story starts with a geyser leaking that caused a significant amount of damage to my ceiling, hence me reaching out to them for assistance. Much to my disbelief a plumbing company sent out (not to be named or shamed) sent through a report stating that the geyser is not compliant, however no indication as to what is causing the actual damage/leak, within this report, they even attached a nice picture of "my" geyser to the report, but in actual fact it is not my geyser. I have gravity fit geyser and the picture of that is of a high pressure geyser. However I accepted the defeat and proceeded to make this geyser compliant as per their request and had my own plumbers come out to investigate/repair and the were perplexed and stunned at this report, the work suggested by this report deeming the geyser not compliant has no relevance to the fact that the geyser is worn, rusted and will be giving in soon. Yes a special driptray needs to be manufactured and taken to the outside (yep the law), however the house was purchased with the geyser in its current form. When I enrolled with OUTsurance surely they should have had access to the plumbing certificate issued on the transfer of the house. Surely this is the reason we have insurance, not? Now they trying to shift the blame and not provide assistance in my hour of need. Be warned all.