MR
Monica R
1 reviews | Active since Mar 2009
11 Sept 2019, 14:43
OUTSURANCE - THE BIGGEST ****!!!! DONT BE FOOLED BY THE OUT BONUS!!!
Outsurance is a ****. they are slow or possibly really devious in delaying processes. Additionally i have had no claims since i joined but they continuously raise my premiums!! i have attempted to cancel my insurance however this process is frustrating at the least. I've tried to log into the Outsurance Portal however i cannot even with requesting new OTPs.
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Replies (3)
OUTsurance's replyOfficial
16 Sept 2019, 15:56Good day Monica,
Mapula our client services manager has been unsuccessful in her attempts to call you and she has subsequently sent you an email.
Premiums are guaranteed for 12 months, thereafter on the anniversary of your policy there will be an annual increase (rerate). There are several factors that will influence a premium increase at rerate stage such as inflationary adjustments, non-payments, underwriting changes, claims etc. We have paid you an OUTbonus for being claim free for 3 years.
Please respond to Mapula's email with a time and date that she may call you to address your concerns.
Regards,
OUTsurance
Mapula our client services manager has been unsuccessful in her attempts to call you and she has subsequently sent you an email.
Premiums are guaranteed for 12 months, thereafter on the anniversary of your policy there will be an annual increase (rerate). There are several factors that will influence a premium increase at rerate stage such as inflationary adjustments, non-payments, underwriting changes, claims etc. We have paid you an OUTbonus for being claim free for 3 years.
Please respond to Mapula's email with a time and date that she may call you to address your concerns.
Regards,
OUTsurance
OUTsurance's reply16 Sept 2019, 15:56
Official
Good day Monica,
Mapula our client services manager has been unsuccessful in her attempts to call you and she has subsequently sent you an email.
Premiums are guaranteed for 12 months, thereafter on the anniversary of your policy there will be an annual increase (rerate). There are several factors that will influence a premium increase at rerate stage such as inflationary adjustments, non-payments, underwriting changes, claims etc. We have paid you an OUTbonus for being claim free for 3 years.
Please respond to Mapula's email with a time and date that she may call you to address your concerns.
Regards,
OUTsurance
Mapula our client services manager has been unsuccessful in her attempts to call you and she has subsequently sent you an email.
Premiums are guaranteed for 12 months, thereafter on the anniversary of your policy there will be an annual increase (rerate). There are several factors that will influence a premium increase at rerate stage such as inflationary adjustments, non-payments, underwriting changes, claims etc. We have paid you an OUTbonus for being claim free for 3 years.
Please respond to Mapula's email with a time and date that she may call you to address your concerns.
Regards,
OUTsurance
MR
Monica R's updateReviewer Update
16 Sept 2019, 16:11I have cancelled my insurance. If there is any outstanding fees from my premium payable to me, your next step would be to send me a statement however i have not received any statements yet.
I have insured with an alternative Insurance Broker and they were able to reduce my premium by R300. There is no out bonus but really the out bonus is a huge ****!!! you are building interest on my cash that i could have saved on my own and kept the interest!! Additionally my current insurance has excess payments that are comparable if not lower than yours.
the value of vehicles reduce every year and so should insurance premiums but like so many other insurance companies , Outsurance only looks after their OWN interests and not the interests of their customers.
MR
Monica R's update16 Sept 2019, 16:11
Reviewer Update
I have cancelled my insurance. If there is any outstanding fees from my premium payable to me, your next step would be to send me a statement however i have not received any statements yet.
I have insured with an alternative Insurance Broker and they were able to reduce my premium by R300. There is no out bonus but really the out bonus is a huge ****!!! you are building interest on my cash that i could have saved on my own and kept the interest!! Additionally my current insurance has excess payments that are comparable if not lower than yours.
the value of vehicles reduce every year and so should insurance premiums but like so many other insurance companies , Outsurance only looks after their OWN interests and not the interests of their customers.
OUTsurance's replyOfficial
17 Sept 2019, 09:02Good day Monica,
There is a pro-rata refund which has been processed from the day you cancelled your policy and we have also sent you confirmation of cancellation. Please note, the OUTbonus was paid to you in September twenty eighteen.
Vehicle do depreciate on a yearly basis however the cost of labor and spare parts increase which will have an impact on premium.
Please respond to Mapula's email with a time and date that is convenient for you.
Regards,
OUTsurance
There is a pro-rata refund which has been processed from the day you cancelled your policy and we have also sent you confirmation of cancellation. Please note, the OUTbonus was paid to you in September twenty eighteen.
Vehicle do depreciate on a yearly basis however the cost of labor and spare parts increase which will have an impact on premium.
Please respond to Mapula's email with a time and date that is convenient for you.
Regards,
OUTsurance
OUTsurance's reply17 Sept 2019, 09:02
Official
Good day Monica,
There is a pro-rata refund which has been processed from the day you cancelled your policy and we have also sent you confirmation of cancellation. Please note, the OUTbonus was paid to you in September twenty eighteen.
Vehicle do depreciate on a yearly basis however the cost of labor and spare parts increase which will have an impact on premium.
Please respond to Mapula's email with a time and date that is convenient for you.
Regards,
OUTsurance
There is a pro-rata refund which has been processed from the day you cancelled your policy and we have also sent you confirmation of cancellation. Please note, the OUTbonus was paid to you in September twenty eighteen.
Vehicle do depreciate on a yearly basis however the cost of labor and spare parts increase which will have an impact on premium.
Please respond to Mapula's email with a time and date that is convenient for you.
Regards,
OUTsurance