1 reviews | Active since Jun 2015
OUTSURANCE - THE BIGGEST ****!!!! Claim not honored with the most pathetic service!!!
Outsurance is a ****. They are slow or possibly really devious in delaying processes. Please allow me to tell my story... On the 30th of August my car was smashed. Outsurance was called more than once and confirmed my vehicle was covered. Now they are refusing to honor the claim which they authorised and supp**** a claim number for. All outsurance does is shrug their shoulders. "Sorry Ma'am, that is not our fault or problem" Well, whose is it then? It sure as hell is not mine. And what is the purpose of insurance? So that financially, I would not be worse off if something were to happen.No one seems to be able to help me, and no one seems to care either! This is utter bull****! I am so sick of struggling with this ****!!!
Thank you for bringing this matter to our attention.
We have contacted you to address your concerns and to discuss what had transpired when the policy holder added the vehicle onto cover.
At sales stage we asked the policy holder when he would like to activate cover and he informed us to start cover from the 1st of September. We informed the policy holder that cover will only start on the 1st of September and the policy holder acknowledged and agreed to this. The incident occurred on the 30th of August and cover only started on the 1st of September.
We do apologise for the financial loss you have incurred due to the rejection.
Regards,
OUTsurance
Thank you for bringing this matter to our attention.
We have contacted you to address your concerns and to discuss what had transpired when the policy holder added the vehicle onto cover.
At sales stage we asked the policy holder when he would like to activate cover and he informed us to start cover from the 1st of September. We informed the policy holder that cover will only start on the 1st of September and the policy holder acknowledged and agreed to this. The incident occurred on the 30th of August and cover only started on the 1st of September.
We do apologise for the financial loss you have incurred due to the rejection.
Regards,
OUTsurance